One Nine Five Rated as an Outstanding Service in Latest CQC Inspection

The Care Quality Commission has found the quality of care provided by 195 Ashby Road in Burton Upon Trent to be Outstanding following an inspection in May.
195 Ashby Road provides accommodation and nursing or personal care to people with learning disabilities or autism to allow them to live as independently as possible from a property that is split into three self-contained flats.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on CQC’s website:

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. 195 Ashby Road is rated Outstanding for being responsive and well-led, and Good for being safe, caring and effective.

Maggie Hannelly, CQC’s Head of Inspection for Adult Social Care in the central region said:

“Our inspection team was really impressed by the level of care and support offered to people at 195 Ashby Road.

“We found there was a strong focus on individual achievement and staff were committed to helping the young people using this service to progress, achieve their goals and move towards more independence.

“People developed skills within the home and were also able to progress through education and leisure opportunities. They were encouraged and supported to learn to manage some of their behaviours and this was closely monitored.

“There was a strong ethos of learning from incidents and people’s was reviewed on a regular basis to ensure it met their needs. Staff had an in-depth understanding of people’s diverse needs and were committed to enabling everyone to have equal access and receiving information in a way they understood.

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff were caring and treated people with respect and kindness. There were many opportunities for people using the service to get involved in activities and pursue their interests.

“Staff knew them well and understood how to care for them in a personalised way, including ensuring they maintained and developed important relationships.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”