SENAD Community Coventry are ‘Outstanding’ say CQC


14 May 2018

Coventry domiciliary care agency rated Outstanding by the Care Quality Commission

Coventry domiciliary care agency rated Outstanding by the Care Quality Commission

The Care Quality Commission has found the quality of care provided by Senad Community Ltd- Coventry, to be Outstanding following an inspection in January.

Senad Community Ltd- Coventry provides personal care to people living in their own homes in the community. It provides a service to older people and younger adults with dementia, physical disabilities, mental health needs or learning disabilities or an autistic spectrum disorder. The service provides both a home care and support service and a live-in care service.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on CQC’s website:

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Senad Community Ltd- Coventry is rated Outstanding for being safe and well-led, and Good for being caring, responsive and effective.

Maggie Hannelly, CQC’s Head of Inspection for Adult Social Care in the central region said:

“Our inspection team were really impressed by the level of care and support offered to people at Senad Community Ltd- Coventry, which we found gave them an enhanced sense of quality of life and well-being.

“People were extremely satisfied with the quality of the service they received. The registered manager provided clear leadership to the staff team and was valued by people, staff and the provider.

“There was a positive culture and the provider’s value system placed people at the heart of the service. There was a whole team culture whose focus was on how could they do things better for people.

“People consistently told us staff were well trained. Staff underwent a rigorous induction programme prior to providing people’s care. The dignity care staff champion shared their learning with peers.

“The registered manager had used innovative and creative ways of training and developing staff that enabled them to apply their learning in their practice in order to deliver outstanding care for people.

“There was a strong emphasis on the importance of people eating and drinking well. The provider’s utilisation of an electronic recording system meant they could very effectively monitor if people had received their required support with eating and drinking. Any issues were picked up promptly through the system and fed back to the office staff to record.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”