‘Outstanding’ SENAD Group Services in 2018




Three of the Groups services have been rated as ‘Outstanding’ by inspectors during 2018, Alderwasley Hall and Sixth Form Centre Homes for residential students and SENAD Community (West Midlands).

SENAD Community – Coventry were inspected by the Care Quality Commission in January.
The service provides care and support, including personal care, to people living in their own homes in the community within the West Midlands region of the country.As part of the inspection, the Inspector requested feedback for six health and social care professionals who work with the service and during the inspection they spoke to three people who are supported by the service and one relative. The inspector also spent time talking to the Registered Manager, Laura Ward and five members of staff. The inspector also review the care plans of four people, staff recruitment and supervision records and other records relating to the management of the service.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on CQC’s website

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. SENAD Community Ltd- Coventry is rated Outstanding for being safe and well-led, and Good for being caring, responsive and effective.

Maggie Hannelly, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team were really impressed by the level of care and support offered to people at SENAD Community Ltd- Coventry, which we found gave them an enhanced sense of quality of life and well-being. “People were extremely satisfied with the quality of the service they received. The registered manager provided clear leadership to the staff team and was valued by people, staff and the provider.
“There was a positive culture and the provider’s value system placed people at the heart of the service. There was a whole team culture whose focus was on how could they do things better for people.
“People consistently told us staff were well trained. Staff underwent a rigorous induction programme prior to providing people’s care. The dignity care staff champion shared their learning with peers.
“The registered manager had used innovative and creative ways of training and developing staff that enabled them to apply their learning in their practice in order to deliver outstanding care for people.
“There was a strong emphasis on the importance of people eating and drinking well. The provider’s utilisation of an electronic recording system meant they could very effectively monitor if people had received their required support with eating and drinking. Any issues were picked up promptly through the system and fed back to the office staff to record.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”

The homes for residential students at Alderwasley Hall School and Sixth Form Centre have achieved the accolade of being rated Outstanding for a third consecutive year.

The homes are inspected by Ofsted Care and Inspectors look closely at the experiences and progress of children and young people and the difference the home makes to their lives. The inspectors spoke to children and young people, parents and members of the care staff team, as well as the Registered Managers. Karen Tatham is the Registered Manager for the homes for younger students and Lesley Mawbey is the Registered Manager for the residential accommodation at the Sixth Form Centre. Care of the young people at the school is also overseen by Mark Ryder, Head of Care. To achieve an Outstanding rating the service must demonstrate they consistently exceed the standards of good and the expectations of the Children’s Homes (England) Regulations 2015.

During their inspection in September Inspectors found the children’s home for students aged 5 to 15 years, provided a service which contributes significantly to the positive outcomes and experiences of young people who are placed at the school on a residential basis.

Staff were praised for their partnership working with parents and the warm nurturing relationships they build with young people. A strong key team of care, education and therapy meet regularly with parents and the young person to work out strategies to ensure progress.
The inspectors also commented on the wide range of activities young people are able to take part in, the strong safeguarding process and the strong leadership team.

Read the report in full

Accommodation for older students, aged 16 to 19 years, comprises of two houses, one located on the Sixth Form Centre site and another located just down the road in Matlock.

Inspectors found staff to be passionate about ensuring young people had long term positive outcomes, which was reflected in the close working with education and therapy staff and the fact that most young people went on to higher or further education or joined apprenticeship schemes. They also commented on the effectiveness of the staff in working with young people with complex mental health conditions.

Read the report in full